1. Equal entries

Each ticket — paid or free — counts as one entry in the draw. Every entry has the same chance of winning, regardless of whether it was purchased or entered for free.

Your personal odds are displayed in real time, so you always know your current chance of winning before you buy.

2. Free entry option

We make sure every raffle provides a free entry route that carries the exact same odds as paid entries. Free entries are logged and verified alongside paid entries — there is no bias or advantage.

You’ll see this clearly labelled on each raffle page as "Free entry available".

3. Random draws and independent audits

When a raffle closes, our system runs a random number draw to select the winner.

Each draw produces a public audit record — a permanent, tamper-proof record that anyone can view.

Every audit record includes:

• Total number of entries
• Timestamp of the draw
• Cryptographic verification hash
• Winner’s anonymised entry ID

You can view these records at any time by visiting the draw audit.

4. Real-time odds display

Your chance of winning updates automatically as new entries are received.

For example:

"With 9 tickets, you’ll have 9 entries out of 14 total entries."

This ensures that every participant makes an informed decision based on live data.

Transparency means accountability.

Every draw run through Raffaly generates an immutable record stored securely and publicly accessible at: raffaly.com/draw-audit

Audit logs are timestamped, digitally signed, and cannot be edited after publication. These records can be checked by regulators, hosts, and participants alike.

Raffaly is committed to responsible participation.

We apply ticket purchase limits and operate strictly for participants aged 18 or over.

If you feel your play may be becoming problematic, or you need support, please visit:

• GamCare
• BeGambleAware

If you believe a raffle has been run unfairly or incorrectly:

• Use the “Report a Problem” link available on every raffle page.
• Include the raffle name and any details about your concern.
• We log and review every complaint carefully.

Audit logs allow us to verify any draw immediately, ensuring that disputes can be resolved quickly and objectively.

All complaints are handled confidentially and logged for audit purposes.

Raffaly only collects the data needed to process entries and ensure compliance with fairness and verification rules.

We never sell or share participant information.

We do not share individual raffle data with third parties other than regulatory bodies if legally required.

You can read our full Privacy Policy for details on how your data is used and protected.

Raffaly was designed to meet the key principles outlined by the Department for Digital, Culture, Media & Sport (DCMS) in its report:

Online Prize Draws and Competitions: Assessment of Harm and Review of Potential Interventions (2024)

Specifically, we address:

• Clear information on odds and outcomes
• Equal opportunity for paid and free entries
• Publicly verifiable draw results
• Responsible play and consumer protection

We continue to work proactively with regulators, hosts, and consumer groups to raise the standard for fairness in online competitions.

We will update this policy as DCMS or the Gambling Commission releases new guidance or requirements.

For any questions, feedback, or complaints related to fairness or transparency, contact our support team: contact@raffaly.com.

• All draws are random and auditable.
• Odds are shown live before you buy.
• Free entries are treated equally.
• Responsible play is always encouraged.
• Every draw can be independently verified.